Canadians continue to face challenges with passport services

Canadians experience long wait times with Passport Canada, leading to widespread dissatisfaction. The Government has promised changes to expedite the process. Despite pandemic-related delays, Passport Canada claims it has returned to its usual ten or 20-business-day delivery standard, but it does not guarantee service speed for in-person or phone interactions. Reports indicate poor customer service, with urban dwellers often waiting hours to interact with a representative. Despite the agency’s commitment to process 90% of mail-in applications within 20 days, the reality usually exceeds this timeframe. The government has yet to allow online applications due to system vulnerabilities.